Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino’s size and player feedback. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. We also appreciate your kind words about our support team; their commitment to being responsive and solution-oriented is something we take great pride in.Your review not only encourages us but also guides others looking for a dependable and engaging gaming environment.
- The player expressed gratitude for the support received and confirmed that all her withdrawals had been processed.
- The Complaints Team had facilitated communication between the player and the casino, requesting updated documentation and confirming the need for better quality submissions.
- Our team always strives to provide prompt and friendly assistance, and feedback like yours motivates us to keep improving every day.Thank you for trusting us and being part of our community—your support means a lot!
- When I send an email to discuss this they BLOCKED my account.
- The casino’s communication and complaint handling were also found to be insufficient, with no genuine engagement or resolution offered.
- Dear Amber, Thank you for your review.
User reviews of JackTop Casino
Gamblers can contact them via live chat or email to resolve any issues or get clarification on bonus terms. Visa, MasterCard, and popular e-wallets lead the roster of deposit and withdrawal solutions, making it simpler to manage funds. Banking options satisfy the primary needs of Australian players, offering classic credit-card transactions as well as modern e-wallet solutions. Typically, these codes are found on the official website’s promotions section or through newsletters sent to registered players.
The player from Ireland had been waiting for a withdrawal but had not received any payment and reported a lack of communication from the casino. The Complaints Team had facilitated communication with the casino, which confirmed that the player’s account status was “Not Verified” due to a poor-quality passport photo and the need for a selfie with an open account. The player from Ireland had been waiting for a withdrawal for 2 months and had faced repeated requests for various pictures holding his ID, leading to suspicions that the casino was unwilling to pay.
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I won £433 which I spend because I couldn’t get verified, every time I sent documents it was not good enough t… Don’t touch this site they are a total joke, getting your account verified is total joke. When I send an email to discuss this they BLOCKED my account. They blocked my account as soon as I lost more than 1500€. They do not have a UK licence.Absolute scam of a casino. Used chat 3 times regarding the situation.Nothing happened.Don’t use it.
This helps the brand attract different types of online bettors interested in diverse markets. For those who love variety, the platform’s wagering opportunities extend beyond slot machines and table games. Entering the code at the right stage of the deposit process unlocks extra perks for eager gamblers. Free spins add another layer of variety to classic and video slot titles, allowing new members to explore multiple games.
Overall, Jacktop Casino provides a fun and secure online gaming experience for players of all levels.See more Jacktop Casino also offers a range of bonuses and promotions to help players maximize their gaming experience. Some reviewers highlight the fast deposit times and the helpfulness of the customer support staff, especially the VIP service.
They are the worst thrustable casino. Please be assured that any decision to restrict access to an account is never made lightly and is always guided strictly by our Terms and Conditions, which apply uniformly to all users. Dear William Jackson,Thank you for your thoughtful and enthusiastic feedback — it truly brightened our day. It means a lot coming from someone with your background as a former casino dealer, given your deep understanding of the industry standards. Dear M,We are truly sorry to read about your experience and understand how frustrating it must have felt.
Player believes that their withdrawal has been delayed.
Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review. Because of this complaint, we’ve given this casino 17,928 black points. When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources. We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of JackTop Casino to be mostly fair.
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In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. Carry on reading our JackTop Casino review to make an informed decision whether or not this casino is the right fit for you. Based on the data collected, we have determined the casino’s Safety Index, which is a score given to online casinos to describe their level of safety and fairness.
Please contact us at , and we will do everything possible to find a satisfactory resolution for you.Your feedback helps us improve, and we are grateful for the opportunity to address your concerns.Kind Regards,Jacktop Casino Team Contact our support team at so we can look into your case further and provide a personalized solution.We appreciate your patience and cooperation and look forward to assisting you.Kind Regards,Jacktop Casino Team 3 deposits money went straight thru not a feature for free spins in sight..DISGUSTINGNow they won’t close my account when I’ve emailed 3 times asking they just… Additionally, a number of reviewers report a lack of response from customer support via live chat and email. However, there are mixed opinions about the staff and customer service in general, with a low consensus among reviewers.Several consumers report issues with the payment system, specifically regarding withdrawal times, which are often slow. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
This jacktop.com is a scam site. Signed up deposited 30pound and now my account is blocked and can’t get on avoid at all costs …… The company does not respond ignore me when i gave my mail in chat They ignore me on emailI go to bilderlings to get the money they make disapear on the account they blocked my account Scammers, when you win a larger amount, they zero out your account balance, I don’t recommend it, there are better casinos
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- Carry on reading our JackTop Casino review to make an informed decision whether or not this casino is the right fit for you.
- We believe customer support is very important as it provides assistance should you encounter any problems with registration at JackTop Casino, managing your account, withdrawals, or other matters.
- I’ve submitted all the information, including the bank statement, several times, and still nothing.
- Thanks to responsive communication, new and experienced members of Jacktop alike often commend the team for timely and courteous help.
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. Considering our estimates and the factual data we have collected, JackTop Casino appears to be an average-sized online casino. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them.
It was found that JackTop Casino did close the account upon the final explicit request, but failed to act on clear signs of gambling distress and did not provide adequate responsible gambling support or timely account closure despite repeated warnings. We believe customer support is very important as it provides assistance should you encounter any problems with registration at JackTop Casino, managing your account, withdrawals, or other matters. Judging by the 34 user reviews given to JackTop Casino, it has a Great User feedback score.
In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index. When seeking out an online casino to play at, we jacktop consider it crucial for player to not take this fact lightly. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.